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Tel: (+44) 01923 716220

IT Operations Centre Analyst

Location: Newcastle upon Tyne, Tyne and Wear

Salary: £20000 - £25000 per annum + + Shift Allowance

Job summary:

Job description:

IT Operations Centre Analyst

Newcastle

£20,000-£25,000 + £3,000 shift allowance

Our client is recruiting for an IT Operations Centre Analyst to be based in Newcastle. This is a permanent full time role working 37.5 hours per week.

Complex work pattern - Mon - Fri 06:00 - 22:00 Sat 07:00 - 12:00. On offer is a competitive salary.

Responsibilities;



* Ensure that our client's IT Services are being proactively & re-actively monitored
* Be responsible for day to day monitoring of our client's Lan/Wan and server infrastructure as well as managing and owning the process of patching to the Lan/Wan and Server Infrastructure in accordance with policies and procedures that our client adheres to
* Be responsible to the management of 3rd party suppliers and ensure that downtime notice or planned maintenance from these suppliers is communicated to the wider IT Team using Incident and/or Change Management.
* Server/Lan/Wan patching within the defined patching windows
* Ensure scheduled review of Back-Up logs, taking the necessary steps to address failures
* Escalate and manage incidents to ensure quickest service restoration time
* Manage 3rd party Providers and ensure any downtime/outages following Policies and Procedures

Skills & Experience;



* 2+ years of experience working with data centre technology within a large corporate environment with an emphasis on Network and Service Operations Centres (NOC / SOC)
* Managing and supporting network and server infrastructures
* Use and configuration of patching technology and best practice (Including SCCM, WSUS)
* Use and configuration of monitoring technology and best practice (Including SolarWinds, LAN Sweeper)
* Working with ITIL methodology
* Experience in IT Service Desk environment with monitoring is a plus
* Involvement with Disaster Recovery plans and related technologies
* IT Service Delivery in a multiple technology domain

Please click 'apply' if you would like to be considered for this IT Operations Centre Analsy position or get in touch with Shannen Smyth at Harrington Boyd.

*If you have not received a response within 5 working days, please assume your application has been unsuccessful.*

(+44) 01923 716220
enquiries@harringtonboyd.com
1st Floor, Talbot House
17 Church Street
Rickmansworth
Herts, WD3 1DE

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