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Tel: (+44) 01923 716220

This vacancy has now expired, and is not accepting any new applications.

SAP Service Delivery Manager

Location: Birmingham, West Midlands

Salary: £55000 - £65000 per annum + Package

Job summary:

Job description:

SAP Service Delivery Manager


£55,000 - £65,000

We're recruiting a SAP Service Delivery Manager to join our midlands based client on a permanent basis.


* Recognises and agrees to metrics and measurements for critical business functions, including SLA monitoring
* Monitors organisational performance against established standards
* Ensures immediate workarounds are provided to overcome identified problems
* Manages difficult business situations including escalations and is the prime interface with the business for all functional support issues
* Escalates issues to Senior Management
* Process issues escalated internally or from the business, identifying appropriate resource requirements
* Identifies product, process and documentation deficiencies and makes suggestions and delivers change for improvement
* Applies best practices and promoting continuous process improvement
* Manages the design and implementation of processes and process improvements
* Ensures high levels of business satisfaction for the products/solutions supportedBusiness and 3rd Party Liaison

Required Experience

* Demonstrable Experience within a minimum of 2 SAP disciplines across, ERP or BI
* Demonstrable Experience in managing offshore 3rd party support contracts
* Demonstrable, relevant experience in IT Service Management
* Good working knowledge of incident, problem management and change management tools required
* Experience of cross-functional working, including third parties
* Management of at least two direct reports
* Ability to travel as needed

If you are interested in this opportunity, please click 'apply' or get in touch with Dan Ross at Harrington Boyd.

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*If you have not received a response within 5 working days, please assume your application has been unsuccessful. *

This vacancy has now expired, and is not accepting any new applications.

(+44) 01923 716220
1st Floor, Talbot House
17 Church Street
Herts, WD3 1DE

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